Shipping
We use standard ground shipping for the best value and lowest carbon footprint for all orders.
Orders ship Monday through Friday, excluding holidays.
Please allow one workday for processing & packing of orders.
During peak season (late Nov to early Jan) orders can take slightly longer to process.
Freight Forwarders: Flow does not ship to Freight Forwarders under any circumstances. Flow ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses.
Shipping costs:
Under USD/EUR/CHF/GBP 20.- (Tax included) = 4.95
Over USD/EUR/CHF/GBP 20.- (Tax included) = 10.95
Over USD/EUR/CHF/GBP 75.- (Tax included) = Free Standard Ground Shipping
Tax may be applied on the Shipping Cost.
After placing your order you will receive an Order Confirmation / Receipt email within 30 minutes of submitting the order.
You will receive a Shipping Confirmation email with a tracking number one business day after your order ships.
Didn't receive your order confirmation or tracking details? Please reach out to our customer service team.
Delivery timeframe:
USA & Canada: 2-8 working days, see map below for reference.
Returns
Every item we sell has a 30 day return policy from the purchase date. If your new and unused item doesn’t work out, you have 30 days to return for a refund.
All items must be returned in original condition, including manufacturer packaging, tags, documentation and all accessories. Returns will be refused (or a restocking fee will be applied) if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged, and do not use manufacturer boxes for shipping back bindings. They must be placed within a separate shipping box.
When ordering Nidecker products, please use the sizing charts to determine the correct size. Keep in mind that ordering multiple sizes and returning a large part of your order has a big environmental impact due to the excess shipping and packaging.
All discounted Nidecker and FLOW sale items are final sale and do not qualify for refund or store credit.
To initiate a return, please click here.
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Please see our warranty policy here.
Received a damaged or incorrect item? Contact us.
Tips For Returning Your Item
Package the return shipment securely. Use the original shipping packaging when possible. Affix the return label to the outside of the package. Please remove, completely cross out or cover all old labels and barcodes.
Exchanges
You don't like the color, or want a different size? No problem!
Please just go ahead and create a new order on our website for the item you want. To return your original order, just follow the 'returns' procedure. You’ll receive a refund for items returned in new and unused condition. At the moment, we are not able to 'exchange' items directly. To initiate a return, please click here.
30 Day Policy
Our 30-Day Return policy starts on the day the order is placed and includes weekends and public holidays. Refunds will be processed within 5-10 days upon arrival of return package, but we endeavor to process refunds faster where possible. Depending on your bank, it takes 1-3 workdays for the refund to appear in your bank account.